Shipping & Refund

SHIPPING POLICY

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes an additional 1-2 days.

Shipping time: This refers to the time takes for items to be shipped from our warehouse to the destination. This item is shipped directly from our suppliers and will take around 4-7 days to reach customers within the United States, 7-10 days to Europe & 15-20 days to the rest of world.

RETURNS POLICY

Please allow between 4-7 days for your order to arrive within United States, 7-10 days to Europe & 15-20 days to the rest of world. If more than 7 days have been passed for the order shipped to United States, 10 days have been passed for the order shipped to Europe & 20 days have been passed for the order shipped to the rest of world, please contact us to review the status of your order. Refunds will be handled through email if necessary.

Returns: Our policy lasts 30 days. If 30 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

Please note: TherapyBites™ uses Printify, a print-on-demand company, to fulfill orders. All products are unique and produced only once ordered. This means that returns and exchanges are not supported if the wrong size or color is ordered, or if the item is no longer desired.

In case of a damaged product or a manufacturing error, a free replacement or refund will be provided, however, Printify must be notified within 30 days of delivery. If you receive a damaged product, please get in touch with our team as soon as possible and provide a clear photo showing the issue. We will then notify Printify. 

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping: To return your product, please contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item of high value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.